Service
Full-Stack IT — one team across every practice
One pod across cloud, software, managed IT, and cybersecurity. One SLA, one escalation path, one executive review. The flagship engagement — for teams that are done with contractor-math.
Active pods
6
Avg pod size
8 engineers
Combined SLA coverage
24/7/365
Avg engagement length
3.4 yrs
01 · Scope
What we own on day one
- 01
Integrated pod: cloud architect + engineering lead + ops lead + security lead + named engineers
- 02
Unified SLA across all four practices — one number, one paper trail
- 03
Single escalation path with a named practice director at the top
- 04
Monthly executive review + quarterly architecture review, written agenda
- 05
Shared runbook across cloud / dev / ops / security — no cross-practice blind spots
- 06
Client-side chief-of-staff: a single person inside Helptype who owns your account
02 · Delivery
How we deliver
Step 01
Join
Duration · 2 weeks
Map existing teams, runbooks, SLAs, and tooling across the four practices. Identify the one piece that, fixed first, unblocks the rest.
Step 02
Stand up
Duration · 6 weeks
Assemble the named pod, turn on the unified SLA, move escalation to the single path. Weekly cross-practice standup, monthly exec review.
Step 03
Run
Duration · Multi-year
Steady-state delivery with a written quarterly architecture review. Engagement renews yearly; most customers stay beyond the three-year mark.
03 · Evidence
Proof points
- 01Pod composition diagram (named roles, not headcount)
- 02Integrated SLA + single-throat-to-choke statement
- 03Flagship case study with cross-practice outcomes
04 · People
Named team
05 · Proof
Recent case studies
06 · Adjacent
Adjacent services
Ready to scope this work?
Typical scoping call is 30 minutes. We respond within one business day.