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Pillar / Automate · BPA

Automation measured in reclaimed hours — not vendor seats.

Workflow inventory, RPA blueprint, ROI dashboard. Each automation has a baseline, a target, and a kill condition — so dead automations don't quietly accrue cost.

Start a projectWorkflow inventory · 2 weeks fixed
  • HoursNorth-star metric
  • Per-flowKill-condition tracked
  • QuarterlyROI review

01 · Workflow shapes

Four shapes that pay back fast.

Not every workflow should be automated. The four below have a track record of paying back within 6 months.

  1. 01

    Ops & support

    Ticket triage, SLA escalation, knowledge-base routing. Hours reclaimed scale linearly with ticket volume.

  2. 02

    Finance ops

    Reconciliation, expense categorization, AP/AR matching. Audit-ready logs and segregation-of-duty by default.

  3. 03

    Sales & RevOps

    Lead enrichment, CRM hygiene, quote generation. Tied to your CRM as system-of-record, not a parallel store.

  4. 04

    HR ops

    Onboarding/offboarding, access provisioning, document collection. Where compliance matters more than speed.

02 · What you get

Three artifacts every BPA engagement leaves behind.

Owned by your team. Vendor-agnostic.

  1. 01

    Workflow inventory

    Every manual process across the four shapes — mapped, timed, ranked by automation ROI. Lives in your Notion or wiki.

  2. 02

    RPA blueprint

    Per-workflow architecture: which tools, which APIs, which fallback paths. Vendor-agnostic — works with n8n, Make, custom, or Power Automate.

  3. 03

    ROI dashboard

    Hours reclaimed per workflow, run-rate, error rate, kill-condition. So your CFO can see a dead automation as fast as a working one.

03 · How we deliver

Inventory → model → automate → measure.

Each workflow has a baseline, a target, and a kill criterion. Renewal happens on the merit of measured outcomes — not seat counts.

  1. Inventory

    2 weeks

    Process discovery, time-and-motion read, ROI ranking. Output: written inventory + prioritized backlog.

  2. Model

    2 weeks

    RPA blueprint per workflow, error budgets, monitoring plan. Tool selection (vendor-agnostic) signed in SOW.

  3. Automate

    6–14 weeks

    Build, deploy, monitor. Each workflow ships with synthetic test traffic and a rollback path.

  4. Measure

    Continuous

    ROI dashboard live. Workflows that miss the kill condition get retired — no sentimentality.

04 · How to engage

Four shapes — start with the inventory.

Same pod, four contracting shapes. Most BPA buyers stop after the inventory — that's intentional.

  1. 3 weeks · fixed

    Architecture review

    A written, fixed-scope assessment with priced recommendations. Zero pressure to engage further — most buyers start here.

    Fits when

    You need a second pair of eyes before a migration, refactor, or vendor swap.

  2. 8 – 24 weeks

    Project-based

    A defined deliverable, a fixed timeline, a quoted price. We ship, hand off, and stay on call through stabilization.

    Fits when

    The scope is clear and the date matters more than ongoing capacity.

  3. Annual retainer

    Managed operations

    A named pod, a unified SLA, and a monthly executive review. The team you'd hire if you weren't trying to stay lean.

    Fits when

    Multiple workstreams, a roadmap longer than a year, no time to coordinate vendors.

  4. Long-term placement

    Embedded engineer

    One senior engineer (SRE, platform, ML, security) placed inside your team for 6+ months, accountable to your manager — backed by ours.

    Fits when

    You have leadership and tooling, but a specific seat is empty and contracting cycles are too slow.

Indicative ranges in the calculator

Open the calculator

05 · FAQ

Four questions BPA buyers ask first.

Which RPA tool should we standardize on?

Depends on your IT estate. n8n if you self-host happily; Power Automate if you're an M365 shop; custom if vendor lock-in is a board-level concern. We'll have a written recommendation by the end of the inventory.

Who maintains the workflows after launch?

Your team, with a written runbook + monitoring + on-call escalation. Optional managed-operations retainer if you want us on call.

What if a workflow stops paying back?

Kill it. Each workflow has a kill condition signed in the SOW; we retire it without ceremony. Dead automations don't accrue cost on our watch.

Smallest engagement?

A 2-week workflow inventory. ROI ranking, tool recommendation, prioritized backlog — written deliverable.

06 · Pairs with

Automation pairs with the systems it integrates.

07 · Engage

Bring us a process map, an RPA license bill, or a ticket queue that's growing.

One delivery lead replies within a business day. Inventories are fixed-scope.

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