Service
Managed IT Services — 24/7 operations, helpdesk, on-call
24/7 helpdesk, endpoint management, and on-call operations in EN, RO, and RU. SLAs are published with real p50 and p95, not 'contact for details'.
P0 p50 response
7 min
P1 p50 response
23 min
Endpoints covered
12k+
Languages supported
EN · RO · RU
01 · Scope
What we own on day one
- 01
Ticketing portal, shared inbox, and paging for P0/P1 from hour zero
- 02
Endpoint management (MDM/RMM) rolled out per written change window
- 03
Identity provisioning — joiner / mover / leaver flows with audit trail
- 04
Patch cadence and backup policy with named reviewers
- 05
Asset register reconciled monthly against procurement + HR
- 06
Runbook library stored in-tenant, with on-call handoff notes
02 · Delivery
How we deliver
Step 01
Assessment
Duration · 1 week
Inventory endpoints, identity systems, ticket backlog, and incumbent SLA. Written posture report with gaps and a cutover plan.
Step 02
Transition
Duration · 4 weeks
Cutover in waves: P0 pager first, helpdesk second, endpoint agent rollout third. Incumbent support runs in shadow the entire transition.
Step 03
Steady-state
Duration · Ongoing
SLA reporting monthly, tabletop drill quarterly, formal posture review yearly. Your named ops lead runs the monthly executive review.
03 · Evidence
Proof points
- 01Response-time SLA table (P0/P1/P2) with actual p50/p95
- 02Coverage map (time zones, languages including RO/RU/EN)
- 03ITIL v4 + ISO 20000 alignment
04 · People
Named team
05 · Proof
Recent case studies
06 · Adjacent
Adjacent services
Ready to scope this work?
Typical scoping call is 30 minutes. We respond within one business day.