Case study
Regional bank — 17 contractors to one pod
Time to stabilize
23 days
Run-rate spend
−41%
Vendor count
17 → 1
In their words
"We stopped needing a coordinator. One pod, one SLA, one paper trail — and the first quarter's exec review fit on a single page."
CTO office · Regional Bank (anonymized)
A mid-market regional bank inherited a patchwork of 17 specialist contractors across cloud, identity, and compliance workstreams. No single vendor owned the end-to-end runbook, incidents routinely bounced between teams, and the internal CIO carried the integration load. Helptype consolidated the operation into a single pod — named engineers across cloud, managed IT, and cybersecurity — with a joint SLA, a single escalation path, and monthly executive reporting. Stabilization metrics hit target inside 23 days. Total run-rate spend dropped 41% versus the prior twelve months, without reducing coverage.
01 · Architecture
Architecture — before & after
Before: 17 vendor tenants, 3 separate pagers, shadow IT in 2 business units, no unified audit log. Incidents routinely bounced between teams.
After: one pod, one pager, one audit log plane, one executive dashboard. Break-glass is documented and tabletop-tested quarterly.
02 · Stack
Stack
- AWS (eu-central-1)
- Terraform + Terragrunt
- Datadog
- Okta (IdP) + AWS SSO
- PagerDuty
- Wiz (cloud security posture)
03 · People
Named team
04 · Practices
Services involved
05 · Sector
Industry
06 · Similar
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