IT operations for mid-market teams
Infrastructure that stops breaking quietly.
Helptype replaces a patchwork of contractors with one accountable operator. One roadmap, one runbook, measurable SLAs, and auditable access.
What the last 90 days look like
Fleet uptime
99.94%
90-day rolling · Aggregate across managed fleet · updated 2026-04-01
Published case studies
8
Real clients, measurable outcomes, cross-referenced to industry.
SOC 2 Type II
Annual attestation, shareable on request
ISO 27001
ISMS certified, surveillance cadence live
01 · Practices
Five practices, one team
No silos, no hand-offs between vendors. We own the runbook end-to-end.
02 · Sectors
Sector experience
How we tailor the five practices to the constraints of regulated, multi-site, or safety-critical environments.
03 · Proof
Recent outcomes
Named clients, three numbers each. No testimonial wall of adjectives.
04 · Differentiators
Why Helptype
Three things we do differently, chosen by buyers who are done with vendor-math.
01
One pod, not seventeen contractors
Named engineers, one SLA, one escalation path. You stop being the integration tax. Your CFO gets one invoice line.
02
Published SLAs, not 'contact for pricing'
Response-time tables with real p50/p95, engagement ranges per model, and a working cost calculator. You evaluate us before you email us.
03
One engagement, four practices
Cloud, custom software, managed IT, cybersecurity — under one roof, with one monthly executive review. No hand-offs between vendors.
Scope a project in one 30-minute call
We respond within one business day. Scoping is free; the 3-week architectural review is fixed-scope and priced up front.